Contact Non Gamstop Casinos

Got a question about something you've read on avondtc.org.uk, spotted a detail that needs updating, or want to flag an offer that no longer matches what's on this page? This is where to send it. Below is how our contact process works and what we can actually help with.

How to Reach the Team

The best way to contact us is by email. We read messages ourselves rather than relying on automated triage, and we aim to reply within two working days. Please write to us at [email protected]

A short, specific message gets the fastest response. If your query relates to a particular brand, offer, or one of our pages — for example our guide to trusted non Gamstop casinos in the UK — mention it directly so we can find the right context quickly.

What We Can Help With

We cover a fairly specific niche, so most enquiries fall into a handful of categories:

Offer accuracy — Welcome bonuses and free spins packages at operators such as Betmica, Kikibet or Betninja change terms from time to time. If you've noticed a wagering requirement, deposit minimum or expiry date that no longer matches what we've published, tell us and we'll check it.
Ranking and rating questions — If you'd like to understand why one site sits above another on our list, or what our editorial scores are based on, we're happy to walk through our approach.
Payment methods and account queries — We can point you towards general guidance on deposits, withdrawals and payment options at sites not on Gamstop, though we can't act on your behalf with any individual operator.
Content suggestions — If there's a topic connected to casinos not on Gamstop that you think deserves coverage, we're open to hearing it.
Corrections — Regulatory status, licensing details and site availability can shift. We'd rather hear about an error from a reader than leave it uncorrected.

What We Cannot Do

A few things sit outside what a comparison site can reasonably offer:

We are not able to process deposits, withdrawals, account verification or complaints on behalf of any casino — those need to go directly to the operator's own support team.
We do not hold customer account data for any brand featured on this site, so we can't look up your balance, bonus status or KYC progress.
We don't provide personalised betting or gambling advice, and we don't advise on individual financial decisions.

If your enquiry concerns a live issue with a specific casino, such as a delayed withdrawal or a bonus dispute, the operator's own customer support channel — usually live chat or email, listed on their site — will always be faster than contacting us.

A Word on Responsible Gambling

If you're reaching out because gambling has become difficult to manage, please say so in your message. We won't judge the enquiry, and we can point you towards general support resources. This site is intended for readers aged 18 and over who are making an informed, personal choice about where they play.

What Happens Once You've Written In

Every message is read by a person, not a script. We aim to respond within two working days, though this can stretch slightly during busier periods — we'd rather give you a proper answer than a fast but empty one. If your question needs input from more than one part of the team, we'll say so and give you a rough idea of timing.

We also use reader feedback to keep our comparisons current. If several people flag the same issue with an offer or a listing, it moves up our checklist quickly.

Before You Get In Touch

If your question is about which casino might suit you, or how free spins offers generally work, it's worth checking our main comparison page first — it may already answer what you're looking for, including how sites not on Gamstop compare with UK Gambling Commission-licensed alternatives. That said, if anything there is unclear or out of date, that's exactly the kind of thing we'd like to hear about.